Frequently Asked Questions
Shipping Policy
At Lions Fanatic, we are committed to delivering your orders in a timely manner.
Shipping Times
We use standard shipping for all orders, with an estimated delivery time of 5–10 business days. Please note that shipping times may vary depending on the destination and any unforeseen delays with carriers.
Order Processing
All orders are processed after production is complete. You will receive a confirmation email with tracking information once your order has shipped.
Additional Information
- Please ensure your shipping details are accurate at checkout to avoid delivery delays.
- While we strive to meet the estimated delivery times, external factors such as weather or carrier delays may occasionally impact shipment timelines.
Thank you for choosing Lions Fanatic! If you have any questions regarding your order, feel free to contact us.
Return Policy
At Lions Fanatic, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help.
Eligibility for Returns
We accept returns or offer refunds/replacements under the following circumstances:
- Damaged or Defective Items: If your item arrives damaged or with a manufacturing defect, please notify us within 30 days of delivery.
- Incorrect Orders: If you receive the wrong item or design, we’ll make it right.
How to Request a Return or Refund
To start the process, follow these steps:
- Contact us within 30 days of receiving your order.
- Provide a clear photo showing the issue (e.g., damage, defect, or incorrect item).
- Submit your request through our designated support form or email.
Once your request is approved, we’ll process a replacement or refund promptly.
Non-Returnable Items
Please note that due to the nature of our products:
- We cannot accept returns or exchanges for incorrect size, color, or a change of mind after purchase.
- We encourage you to carefully review product details and sizing charts before placing your order.
Additional Information
- Shipping costs for non-defective returns (if applicable) are the responsibility of the customer.
- Refunds will be processed back to the original payment method.
Thank you for choosing Lions Fanatic! If you have any questions or concerns, feel free to reach out to us.